Terms and Conditions.

The terms “Shooli” or “us” or “we” refer to the owner of the website. The term “you” refers to the user of our website. The use of this website is subject to the following terms of use.

 You may not create a link to this website from another website or document without prior written consent from Shooli.

 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Reproduction of materials contained in this website; such as design, layout, look, appearance and graphics, is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

You acknowledge that the information and materials provided on this website may contain inaccuracies or errors and we explicitly exclude any liability for such inaccuracies or errors to the fullest extent permitted by law.

 Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

 Any dispute arising from the use of our website is subject to the federal laws of the United States, State laws of Minnesota, as well as all applicable local laws in Minneapolis.

If you have any questions, please contact us directly via email or on our contact page.


Customer Agreement and Terms of Use.

In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). You must be at least 13 years of age to obtain an Account. Account registration requires you to submit to Shooli certain personal information, such as your name, address and mobile phone number, as well as at least one valid credit card. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired credit card on file, may result in your inability to access and use the Services or Shooli’s termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and, as such, you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Shooli in writing, you may only possess one Account.

 

SMS and Email Notifications

By creating an Account, you agree that Shooli may send you emails and text messages (SMS) as part of the normal business operation of your use of the Services. You may opt-out of receiving SMS from Shooli at any time by logging to your profile or contacting our support team. You acknowledge that opting out of receiving SMS may impact your use of the Services.

By purchasing our services, the customer agrees they are at risk at all times for the loss or damage of their personal property. Therefore, the customer agrees any claims and reimbursements must be made in accordance to Shooli’s policies.

Service & Footwear 

When placing the order, it is the customer’s responsibility to select the option in the shopping cart that most directly applies to the type of footwear and type of service that the customer desires. Additionally, the customer shall make a reference in the commentary section about the brand, color, and style of the type of shoe, sneaker, or boot that is being included. While our check-in process is designed to address any mislabels, failure to properly assign the footwear may cause footwear to be serviced in a different way than intended by the customer. 

 

Coupons

All customers of Shooli are eligible to use a coupon on their first order or any future orders that are not part of a Subscription (a la carte orders). Regarding Subscription services, coupons may only be applied to the first order of the subscription. Future Subscription services will be charged at the full price that is indicated in the Shopping Cart. 

Multiple coupons (“stacking”) are not allowed – only one coupon per order is available. 

At its discretion, Shooli creates promotional codes that may be redeemed for credit or other benefits, subject to terms set by Shooli for specific promotional campaigns. The Customer agrees any coupon:

  • must be used for the intended audience and purpose, and in a lawful manner;

  • may be disabled by Shooli at any time for any reason without liability to Shooli; 

  • may not be duplicated, sold or transferred in any manner, or made available to the general public, unless expressly permitted by Shooli, in advance in writing; and

  • are not valid for cash and may expire prior to your use.

Shooli reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that Shooli determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or the terms of the Agreement.

Minimum Order

 The minimum order charge is currently $20.00 and may vary from time to time.

 

Missed Pick-Up Fee

You may be subject to a missed pick-up fee in the event that the following occurs: 1) you schedule an order, 2) the driver shows up within the window of time for pick-up, and 3) the footwear is unavailable for pickup. If this happens, Shooli will notify the customer and the driver will do their best to locate the items. Upon notifying the customer, the driver will then wait for five minutes. If the customer is unable to provide the footwear within those five minutes, the customer will be charged a Missed Pick-up fee of $8.00. We will do our best to contact you and avoid this fee. 

Charging Credit Card

Shooli will charge the credit card on file upon receipt and inspection of the items at our facility. We will confirm all items and services are properly categorized prior to charging the credit card. 


Lost Item Policy.

We understand that your footwear means a lot to you and that you are entrusting us with your items. We will take every measure to ensure there is no loss of personal property. We take a number of steps to confirm pick-up, delivery, and a full check-in and check-out process at our facility to keep track of all of your valuable items. In the rare instance that an item is missing in the returned package, a claim must be submitted within 48 hours from the time of the delivery. 

Shooli is not responsible for any stolen items or packages that occur prior to possession for a pick-up or after delivery. We will ensure that we follow the pick-up and delivery instructions written by the customer during check out and do our best to ensure a secure drop-off location and process. 

Our Lost Item Policy covers replacement and reimbursement based on the following: 

  • Footwear: Replacement value of the footwear shall be based on the current market value of the item. If the item is not available, then the value shall be based on a like item manufactured by the same brand. The Replacement Value shall be adjusted based on the following: 100% of the market value if purchased within the past 3 months, 75% of the market value if purchased within the past 3-12 months, 50% of the market value if purchased in the past 1-3 years, and 25% of the market value if purchased more than 3 years in the past.

  • Shoe Trees: New set of premium cedar shoe trees. 

  • Laces: New pair of laces to match the original laces as best as possible.  

  • Shoe Bags: Replacement value of a like item. 

 

Money Back Guarantee.


Satisfaction Guarantee

We aim to offer the highest quality shoe care service to our customers. Your satisfaction is our #1 priority. If you are unsatisfied with the results of our professional leather care service for any reason, we offer a full Money Back Guarantee. To claim this Money Back Guarantee, you must make a claim within 48 hours of receipt of the delivery of your item. 

 

Damaged Items

It is highly unlikely that we will damage any footwear based on our professional leather care process. While it is unlikely, we want to give you confidence that we will do the right thing if your footwear is damaged. We will reimburse you for damaged footwear based on the replacement value of the footwear. 

Replacement value of the footwear shall be based on the current market value of the item. If the item is not available, then the value shall be based on a like item manufactured by the same brand. The Replacement Value shall be adjusted based on the following: 100% of the market value if purchased within the past 3 months, 75% of the market value if purchased within the past 3-12 months, 50% of the market value if purchased in the past 1-3 years, and 25% of the market value if purchased more than 3 years in the past.

Minor darkening of color is not covered under Damaged Items. 

Claims for damaged items must be reported within 48 hours of receipt of the delivery of your item. 

 

Disclaimers on Money Back Guarantee

Darkening of Color

At Shooli, we use the utmost care in caring for your footwear. Through our processes and working with our leather care professionals with years of experience, we have extensive knowledge of shoe and leather care. We use processes which we believe are best suited to the nature and condition of each individual type of footwear. However, changes in color and darkening may inevitably occur through the cleaning, conditioning, polishing, and weather treatment process. This applies particularly, but not exclusively, to suedes, nubuck, sheepskin, and other lighter leather colors. 

Minor darkening of color is not covered under our Money Back Guarantee. 

Shooli will notify our customers if we believe that significant darkening will occur. If this is the case, we will reach out to our customer prior to completing the work on the footwear. Should the customer wish to continue with the service, then the customer waives the right to the Money Back Guarantee. 

Poor Condition or Quality of Leather

Shooli is not responsible for treating footwear that is in exceptionally poor condition, cracking, or worn-out. Our professional leather care experts will attempt to perform the services on all types of leather, but we cannot guarantee it in these cases. 

Shooli will notify the customer should this situation occur prior to completing the work on the footwear. Should the customer wish to continue with the service, then the customer waives the right to the Money Back Guarantee. 


SHINE. CARE. REPAIR.

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